Contact Information

Last updated: 4 August 2026

For questions about your order, delivery, returns, exchanges, products or general inquiries, contact MOI Fragrance through the details below.

Customer Support

Email: support@moifragrance.com
WhatsApp: 03260336699
Website: www.moifragrance.com

Business Address

MOI Fragrance
[BUSINESS ADDRESS]
House 2865 Street 113 Block E Sector B17 Islamabad

Please do not send returns to this address without receiving approval from our customer-support team. Approved returns may need to be sent to a separate return address.

Customer-Support Hours

Monday to Saturday: 10:00 AM–7:00 PM
Sunday and public holidays: Closed

Messages received outside business hours will normally be answered on the next working day.

Response Time

We aim to respond to customer inquiries within 24–48 business hours. Response times may be longer during launches, promotions and public holidays.

Order-Related Inquiries

To help us resolve your inquiry quickly, include:

• Your full name
• Order number
• Phone number used for the order
• A brief explanation of the issue
• Relevant photographs or videos, where applicable

Returns and Exchanges

All returns and exchanges require prior approval. Do not send a product back before contacting us and receiving return instructions.

Returns email: support@moifragrance.com
Returns WhatsApp: 03260336699
Approved return address: House 2865 Street 113 Block E Sector B17 Islamabad

 

Complaints

We take customer concerns seriously. Send complaints to:

Email: support@moifragrance.com
Subject line: Customer Complaint — Order #[ORDER NUMBER]

We will review the matter and respond as soon as reasonably possible.