1. Shipping Policy

Last updated: 4 August 2026

Thank you for shopping with MOI Fragrance. We currently deliver orders across Pakistan through third-party courier partners.

Order Processing

Orders are normally processed within 1–2 business days after they are placed or confirmed.

Orders placed on Sundays, public holidays or during promotional campaigns may require additional processing time.

Cash on Delivery orders may be confirmed through a phone call, WhatsApp message, SMS or email before dispatch. MOI Fragrance may delay or cancel an order if the customer cannot be reached for confirmation.

Estimated Delivery Time

Estimated delivery times after dispatch are:

• Major cities: approximately 3–5 business days
• Other cities and remote areas: approximately 5–10 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, public holidays, courier disruptions, security conditions, incorrect addresses, remote locations or other circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges are displayed during checkout before the order is completed.

Free shipping, when offered, may be subject to a minimum order value, promotional period or specific delivery locations.

Order Tracking

Once an order has been dispatched, tracking information may be shared through SMS, WhatsApp, email or another available communication method.

Tracking updates are provided by the courier company and may occasionally take time to appear.

Correct Delivery Information

Customers are responsible for providing a complete and accurate:

• Name
• Mobile number
• City
• Delivery address
• Nearby landmark, where necessary

MOI Fragrance will not be responsible for delays or failed deliveries caused by incomplete or incorrect information supplied by the customer.

Delivery Attempts

The courier may make one or more delivery attempts depending on its operating policy.

When a delivery attempt fails because the customer is unavailable, refuses the parcel, provides an incorrect address or does not respond to the courier, the parcel may be returned to MOI Fragrance.

Additional delivery charges may apply if the customer requests reshipment.

Open Parcel Before Payment

Customers should not assume that they can open a Cash on Delivery parcel before payment. Open-parcel service is available only when specifically offered by MOI Fragrance and supported by the courier company.

Damaged Parcel at Delivery

Do not accept a parcel that appears severely damaged, opened, tampered with or leaking.

Where possible, take photographs or a short video and contact us immediately at:

Email: [SUPPORT EMAIL]
WhatsApp: [WHATSAPP NUMBER]

Order Marked Delivered but Not Received

Contact us within 48 hours if tracking shows that an order has been delivered but you have not received it. We will request an investigation from the courier partner.

Courier investigations may take several business days.

Shipping Restrictions

We currently ship within Pakistan unless international delivery is specifically offered on our website.

Some perfume products may be subject to courier or transport restrictions. MOI Fragrance may cancel or modify a shipment where a courier is unable to transport the product to a particular location.

Contact

For shipping questions, contact:

MOI Fragrance
Email: [SUPPORT EMAIL]
WhatsApp: [WHATSAPP NUMBER]